Balwin Medical Centre

Effective Date: 24/12/2025

Balwin Medical Centre is committed to protecting the privacy and confidentiality of our patients’ personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with applicable laws, including the Personal Information Protection Act (PIPA) and guidelines set by the College of Physicians & Surgeons of Alberta (CPSA).

1. Information We Collect

We may collect personal and health information necessary to provide safe and effective medical care, including but not limited to:

• Name, address, date of birth, and contact information
• Alberta Health Care Number
• Medical history, test results, diagnoses, and treatment information
• Medication and immunization records
• Billing and insurance information
• Information provided through appointment requests, forms, or communications

2. How We Use Your Information

Your information is used only for purposes consistent with providing healthcare services, including:

• Delivering medical care and treatment
• Coordinating care with other healthcare providers and our onsite pharmacy
• Booking and managing appointments
• Billing and administrative operations
• Meeting legal, regulatory, and professional obligations
• Quality improvement and clinic operations

3. Consent

By seeking care at Balwin Medical Centre, you provide implied consent for the collection, use, and disclosure of your information for healthcare purposes.

You may withdraw or limit consent at any time, subject to legal and clinical requirements. Please note that limiting consent may affect our ability to provide care.

4. Disclosure of Information

We may disclose your information only when necessary and permitted by law, including:

• To other healthcare professionals involved in your care
• To laboratories, diagnostic services, or pharmacies
• When required by law (e.g., public health reporting, court orders)
• For billing and payment processing
• With your explicit consent for any other purpose

We do not sell or rent personal information.

All disclosures are made in compliance with applicable privacy legislation.

5. Safeguards & Security

We take reasonable steps to protect your information against unauthorized access, use, or disclosure, including:

• Secure electronic medical record systems
• Physical safeguards for paper records
• Staff training on privacy and confidentiality
• Access limited to authorized personnel only

6. Retention of Records

Medical records are retained in accordance with CPSA standards and Alberta legislation. Records are securely stored and destroyed when no longer required.

7. Access & Correction

You have the right to:

• Request access to your medical record
• Request corrections if information is inaccurate or incomplete
• Requests must be submitted in writing and may be subject to reasonable fees as permitted by law.

8. Website Use & Electronic Communication

Our website may collect limited information such as IP addresses or form submissions for administrative purposes.

Email and online communications are not always secure. Patients are encouraged not to send sensitive medical information electronically unless directed by the clinic.

9. Questions or Concerns

Privacy Officer

Balwin Medical Centre

North Edmonton, Alberta
Phone: 587-415-1251
Email: balwinmedical@gmail.com

If concerns are not resolved, you may contact the Office of the Information and Privacy Commissioner of Alberta.

10. Policy Updates

This Privacy Policy may be updated periodically. The most current version will always be available on our website.

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Balwin Medical Centre respects your privacy and protects your personal health information in accordance with Alberta law and CPSA guidelines.